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Privacy Policy

Welcome to the Casa de Puros Rabelo website and online store. Your privacy is of utmost importance to us. This Privacy Policy describes how Casa de Puros Rabelo ("we," "our") collects, uses, shares, and protects your personal information when you visit and use our website https://www.casadepurosrabelo.com (the "Site").

By using our Site, you represent that you are of legal age to purchase tobacco products in your jurisdiction and that you agree to the practices described in this policy.

1. Who is responsible for your data?

2. What Information Do We Collect?

We collect different types of information to process your orders and improve your experience:

  • Personally Identifiable Information:

    • Name and surname.

    • Shipping and billing address.

    • Email.

    • Phone number.

    • Date of birth: To verify that you are of legal age to purchase our products.

  • Transaction Information:

    • Details of the products you purchase.

    • Payment information (we do not store your full credit card details; they are securely processed by our payment provider, such as [e.g., Stripe, PayPal]).

  • Technical and Navigation Information:

    • IP address.

    • Browser and device type.

    • Pages you visit on our site and time spent.

    • Cookies and similar tracking technologies (see Cookies section).

3. What do we use your information for?

Utilizamos tu información para las siguientes finalidades:

  • Procesar y enviar tus pedidos: Gestionar la compra, el pago y la entrega de los puros que adquieras.

  • Verificación de Edad: Cumplir con la obligación legal de asegurar que nuestros clientes son mayores de edad.

  • Comunicación: Enviarte confirmaciones de pedido, actualizaciones de envío y responder a tus consultas de servicio al cliente.

  • Marketing (con tu consentimiento): Enviarte promociones, boletines informativos y ofertas especiales sobre nuestros productos. Siempre tendrás la opción de darte de baja.

  • Mejora del Sitio: Analizar cómo los usuarios interactúan con nuestro sitio para mejorar la navegación, la oferta de productos y la experiencia general.

  • Seguridad y Prevención de Fraude: Proteger nuestro sitio y a nuestros clientes de actividades fraudulentas.

4. Who do we share your information with?

We do not sell or rent your personal information. We only share it with third parties essential to operating our business:

  • Courier Companies: (e.g. Estafeta, DHL, FedEx) to deliver your orders.

  • Payment Processors: To manage payments securely.

  • Legal Authorities: If required by a court order or to comply with the law.

5. Cookies and Tracking Technologies

We use cookies to improve your experience on our site. Cookies are small text files that are stored on your device. We use cookies to:

  • Remember the items in your shopping cart.

  • Understand your preferences for future visits.

  • Analyze site traffic anonymously.

You can set your browser to reject cookies, but this may affect site functionality.

6. Your Rights (ARCO Rights)

Under Mexican law, you have the right to:

  • Access the personal data we have about you.

  • Correct your data if it is incorrect or incomplete.

  • Cancel your data (request that we delete it).

  • Oppose the use of your data for specific purposes.

To exercise any of these rights, please contact us at casadepurosrabelo@gmail.com .

7. Security of your Data

We implement technical and organizational security measures to protect your information from unauthorized access, alteration, or destruction. However, no method of transmission over the Internet is 100% secure.

8. Changes to this Privacy Policy

We reserve the right to modify this policy at any time. Any changes will be posted on this page with the date of the last update. We recommend that you review it periodically.

9. Contact

If you have any questions about this Privacy Policy, you can contact us at: casadepurosrabelo@gmail.com

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